Returns & Refund Policy

In order to take advantage of your rights under this returns policy, you must:

Contact us to request a return, providing your reason for return and pictures of the product (where applicable).
Once your return has been authorised, the product must be returned to us in a box with the straps inside the product. If the straps are left out and the bag is damaged as a result, the original returns agreement may be cancelled and you maybe billed for the repair.
A note must be included with the product with your order ID and contact details so that our team can contact you once the bag has been received.
When returning the product, get proof of postage (receipt). This will act as your insurance with us, should the product go missing on it’s way back to us.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including / excluding] the original delivery charges and [including / excluding] the costs of returning the product to us).